At the Passenger Experience ConferenceAirlineTrends founder Raymond Kollau delivered a presentation on the impact of our on-demand lifestyles has on the food and beverage expectations in-flight. This overview was the starting point for a wider discussion, bringing together experts from KLM, Norwegian, LSG Group and Diehl to consider airline meals virgin airlines seating plan challenges the on-demand catering trend poses and how the industry could address them, airline meals virgin airlines seating plan.
April Consumer behavior is changing. David Mattin, head of Trends and Insights at TrendWatching believes the expectation transfer happens in customer-business relationships when an innovation serves a basic need in a new way, and therefore sets new customer expectations.
And raising the bar even more: Analysis from Uber has found the longer Uber has been in a city, the less willing to wait for a car everyone becomes.
Food Delivery Platforms One of the areas where the on-demand economy has had an enormous impact is food delivery. November Finnair has been the first European airline to take delivery of the A and the third carrier worldwide after Qatar Airways and Vietnam Airlines.
Galley Screen On most widebody aircraft passengers enter the cabin at the so-called door 2 and often their first impression is the sights of an industrial-looking galley area. Finnair has come up with a clever and economic solution by installing galley screens that are lowered when passengers are boarding and which feature a striking photo. Marisa Garcia from FlightChic summarizes it nicely: It helps the cabin feel fresh, quieting the disturbing visual noise of galley equipment.
When passengers board the plane, they are greeted by the sight of clouds drifting across a blue sky throughout the cabin videowhile cool Nordic blue shades resembling the Northern lights will set the mood as the plane approaches Helsinki.
In all, there are 24 lighting schemes, and for example a warm airline meals virgin airlines seating plan glow can be created to suggest an Asian ambience on flights to the Far East. The mood lighting is also integrated with the in-seat IFE system. This means that during the flight the screens will adapt to the time zones the aircraft passes, airline meals virgin airlines seating plan. June As ancillary revenues are on the agenda of every airline, much has been written and said about the grand vision of airlines as omni-channel retailers, airline meals virgin airlines seating plan, in which the in-flight part is just another touchpoint in an end-to-end, personalized, seamless, digital travel eco-system.
Android-based in-seat IFE platforms, wireless IFE, Internet connectivity, plus the large number of passengers — and increasingly cabin crew airline meals virgin airlines seating plan well — that carry a digital device, provides airlines with much more control how to move beyond providing just entertainment to new airline meals virgin airlines seating plan to generate ancillary revenues in-flight.
Jeff Standerski from Rockwell Collins summarizes this evolution nicely: Our industry needs a new term to describe a holistic experience that is equal in every way to how people leverage their devices on terra firma. How do we move from an in-seat system, where an airline is looking at cost line, to an in-seat solution coupled with connectivity that moves to a revenue line?
April While Business Class albuterol in bodybuilding have become used to full-flat beds, those who travel in Economy have had little to get excited about in recent times.
As airlines seek to increase cabin density, many Economy airline meals virgin airlines seating plan have seen comfort levels at best stagnate, and at worst decrease.
In-flight entertainment developments and the ongoing rollout of onboard Wi-Fi are at least helping to provide welcome distraction, airline meals virgin airlines seating plan, but if shoulders are rubbing and legroom is limited, the Economy Class experience is unlikely to be remembered with airline meals virgin airlines seating plan. At the heart of the discussion about Economy Class comfort is the seat itself.
Surely, if passengers have a comfortable seat, they will have a more enjoyable flight. With this simple premise in mind, FTE at the recent Aircraft Interiors Expo in Hamburg spoke to a number of aircraft seat designers and manufacturers to learn about their efforts to increase comfort across the board.
Wider Middle Seat For example, recently we have seen several initiatives that aim to increase the popularity of the dreaded middle seat. Patrick Baudis, VP Marketing Bombardier Commercial Aircraft explained that feedback from airlines and passengers so far has been positive. With wider seats, you can turn, you can move your legs, and that compensates for pitch to a certain extent. April Moving beyond the low hanging — and very profitable — ancillary fruit of checked bags, advance seat reservations, extra legroom seats and last-minute upgrades, airlines are becoming more creative in generating revenues beyond just the ticket fare.
One way to approach ancillary innovation is to look at the different needs passengers travelling in the same class may have. In Economy, airlines are increasingly offering passengers options for more comfort at a time when seat density is increasing and load factors are high. Empty Seat Option South Korean low-cost carrier Jeju Air — which flies between South Korea and Japan, China, Taiwan, Guam, Saipan, The Phillipines, and Bangkok with a fleet of 26 single class Bs — has come up with a clever, hands-on, way to generate last-minute ancillary income, low-cost style.
April Staff taking drink and meal orders using a digital device is a common thing in bars and restaurants around the world. As Australian Business Traveller rightly puts it: March Airlines are becoming more creative in selling ancillary services to passengers in order to increase revenues per seat. For example, many airlines today offer passengers the option to place their bids in a blind auction for an upgrade to a premium seat, while airlines such as KLM and Emirates invite passengers to contact the tablet-equipped crew if they want upgrade to another cabin at the very last minute onboard.
Selling upgrades at the gate Lufthansa has recently trialled an innovative way to sell upgrades to Premium Economy at the departure gate. Earlier this year, the airline used virtual reality VR glasses at its Frankfurt Airport hub as a way to tempt Economy Class passengers to purchase an upgrade to Premium Economy right before their departure. By inviting passengers to put on some VR glasses and take a degrees view of how the Premium Economy seat and cabin looks, Lufthansa hoped passengers booked in Economy would become more interested to purchase an upgrade.
As Lufthansa put it: For two weeks flights were selected for the VR-based promotion on a daily basis, choosing those where there were still enough seats free in Premium Economy. February For years, Lufthansa has been one of the very few airlines — airline meals virgin airlines seating plan not the only one — to offer passengers waiting for their flight at the gate complimentary coffee, tea imageand newspapers at main airports around Germany, including its Frankfurt and Munich hubs.
Or as Lufthansa has stated in the past: Lufthansa first began offering hot coffee and tea from large thermos flasks in the mids and the first automatic vending machines serving freshly brewed coffee were installed at airports in However, similar to any other full service carrier around the globe who is looking to rationalize every cost item, Lufthansa has to rethink these kind of free amenities.
Coffee at the gate Following trials in the first half of at selected gates at Frankfurt and Munich airports, Lufthansa a few months ago partnered with Nespresso to bring the ubiqituous coffee capsules to the gate area. Passengers can choose from regular coffee, espresso, cappuccino ior latte macchiato the latter with fresh milkeach at the cost of 2 euros, airline meals virgin airlines seating plan.
For those passengers who might consider bringing their own coffee pods: For the business market, a different pad-shaped system of Nespresso pods exists which are not interchangeable with the consumer capsules.
According to Lufthansa, airline meals virgin airlines seating plan, a total of 20 Nespresso Coffee Points have been airline meals virgin airlines seating plan throughout Frankfurt and Munich airports so that passengers from different gates can access the machines. Guests enjoy free WiFi, reception and concierge service, open work airline meals virgin airlines seating plan and telephone rooms, as well as complimentary coffee and tea.
Meeting and conference rooms are also available to rent. The service model appeals both to traditional business travellers and entrepreneurs, including freelancers diabetes sick alcohol can make the most of comfortable temporary offices to hold their meetings in the city, airline meals virgin airlines seating plan.
December As the flag carrier of a country that prides itself on its culinary excellence, Air France in the past years has been creative in promoting its onboard cuisine.
Besides partnering with many Michelin star chefs like many carriers dothe airline regularly invites a chef to join a flight to personally introduce a new menu to passengers in Business and First.
A few years ago, airline meals virgin airlines seating plan, Air France also toured with a food truck around Manhattan handing out free samples of its inflight meals to the public. The offer runs from 9 to 15 December and each day 10 menus are made available via Foodora.
In the Qantas Clubs alone, baristas brew over 1, cups of tea and coffee every day. In an average week the Sydney Qantas Club sees the biggest demand for coffee, with 6am to 7am being the peak demand time. The mobile ordering service has been available since July and the Skip app can be used to order coffee at Qantas Clubs and Business Lounges at Adelaide, Brisbane, Canberra, Melbourne, airline meals virgin airlines seating plan, Perth and Sydney domestic airports.
Qantas passengers using the Skip app can also select the time they want to collect their coffee and receive a text message when their order is ready.
According to Skip general manager Bill Bizos during the soft launch most people preferred downloading the app to using kiosks. November Routes with a large number of business travellers travelling back and forth on the same day for meetings are a very lucrative market for airlines.
Besides strong competition between airlines, these shuttle routes also face increasing competition from high-speed rail services. We have reported before how Delta aims to increase frequent flyer loyalty on routes between New York and Boston, airline meals virgin airlines seating plan, Chicago, Washington, as well as Los Angeles, San Francisco and Seattle by improving the amenities on the ground and doxycycline and alcohol interaction board.
At the end of October, the airline lauched its first shuttle service between New York LaGuardia and Boston Logan offering 6 daily return flights.
According to investment publication The Motley Foolthe airline shuttles have lost customers to rail travel since Amtrak debuted its high-speed Acela Express service airline meals virgin airlines seating plan Boston and Washington in late Our Boston-based business customers and anyone who has been forced to pay up or make the long drive will love this new option.
November Recently, a growing number of online travel agents and airlines have partnered with third-party data providers TripAdvisor and Routehappy to help customers learn more about the quality of their flight.
By sharing candid details of the passenger experience airlines could move beyond commodity pricing and beyond competition solely on fares, instead giving customer fact-based metrics about their products which would justify a higher fare. There is an important precedent for this change in consumer mindset in the hospitality sector. Rate My Flight Social and digital frontrunner, KLM is taking transparency to the next level by sharing the feedback it gathers directly from passengers with customers who are looking to book a ticket with the airline.
After extensive experimentation, KLM started showing star ratings and reviews in the search flow of the KLM website in June of this year.
Partnerships with the likes of Uber and SuperShuttle also allow passengers to view and book ground transportation options while they are flying to help make the arrivals experience more seamless. After booking their ride in-flight, passengers receive an SMS upon landing to confirm their booking and pick-up location. Adorned with the Quetzalcoatl one-off liverythe aircraft will surprise its passengers both outside and now inside too. The new seats now are configured in a 1 x 2 x 1 configuration with every passenger now receiving aisle access, a first for the Mexican carrier.
So it is no surprise to see a communal walk-up bar space re-emerge on this aircraft. Keeping the pulse on the latest trends and innovations in the global airline industry. For an aircraft interior manufacturer this is vital input for our innovation" — Ron Verweij, Innovation Manager, Zodiac Aircatering Equipment. From In-Flight Entertainment to In-Flight Engagement platforms Android-based in-seat IFE platforms, airline meals virgin airlines seating plan, wireless IFE, Internet connectivity, plus the large number of passengers — and increasingly cabin crew as well — that carry a digital device, provides airlines with much more control how to move beyond providing just entertainment to new opportunities to generate ancillary revenues in-flight.
This article first appeared on Future Travel Experience FTE April While Business Airline meals virgin airlines seating plan passengers have become used to full-flat beds, those who travel in Economy have had little to get excited about in recent times. We are always inspired by the latest innovations featured in the newsletter and for example use it as input for our brainstorming sessions. Harry SpencerAdrian LeungInsideFlyer November Routes with a large number of business travellers travelling back and forth on the same day for meetings are a very lucrative market for airlines.